Privacy Policy

Effective Date: 11/01/2019
Last Updated: 4/16/2025

At PsychEd Solutions, P.A. ("PES"), your privacy, confidentiality, and trust are our top priorities. This Privacy Policy and SMS Terms & Conditions page outlines how we collect, use, store, and protect your personal information—including phone numbers, health information, and communication preferences—in accordance with HIPAA regulations, TCPA (Telephone Consumer Protection Act), and updated SMS messaging laws.

All personal and health-related information shared with PES is kept strictly confidential in accordance with HIPAA, Florida state law, and ethical standards of psychological practice.

We do not sell, trade, or share your identifiable information, including phone numbers provided for SMS consent, with third parties for marketing purposes. Your records and data are securely stored and only accessed by authorized personnel involved in your care.

At PsychEd Solutions, P.A., we are committed to maintaining the privacy and confidentiality of every client we serve. All personal, medical, and psychological information shared with our office is protected under the Health Insurance Portability and Accountability Act (HIPAA), as well as state and professional confidentiality laws.

We do not share your private information—including clinical notes, evaluation results, or contact details—without your written consent, except as required by law or in situations involving the safety of you or others.

All staff and providers at PsychEd Solutions are trained in HIPAA compliance and follow strict ethical guidelines to ensure your trust, safety, and privacy are respected at every stage of your care.

If you have any questions about how your information is protected, please feel free to contact our office directly.

We may collect the following types of information when you engage with our services:

• Name, phone number, email, and address
   
• Insurance and billing information
   
• Clinical intake forms and health history
   
• Communication preferences (e.g., email, SMS)
   
• Appointment history and service usage
   

We use the information collected solely to:

• Schedule and manage appointments
   
• Send reminders and follow-ups
   
• Conduct evaluations and therapeutic services
   
• Process payments and handle billing inquiries
   
• Communicate updates, when applicable
   

By consenting to SMS communications, you agree to the following terms:

4.1 SMS Consent
Phone numbers submitted via online forms, intake paperwork, or verbally during communication with PES may be used to send SMS messages only for purposes directly related to your care. These phone numbers will not be shared with third-party or affiliate companies for marketing purposes.

4.2 Types of SMS Communications
If you opt-in to receive text messages, PES may send:

• Appointment reminders
   
• Evaluation or treatment follow-ups
   
• Billing and payment-related messages
   
• Optional promotional updates or service availability notices
   
• Supportive wellness messages (e.g., stress-relief tips, mindfulness reminders)
   
• Birthday or holiday greetings to uplift and connect with our clients
   
• Occasional updates about service availability (non-promotional unless consented)
   

4.3 Message Frequency
You may receive up to 2–3 messages per week, depending on your care schedule or billing activity. Frequency may vary.

4.4 Carrier Fees
Standard message and data rates may apply, based on your mobile service provider. International SMS may carry different rates.

4.5 Opt-In Methods
You may opt-in to SMS communications by:

• Verbally agreeing during intake or appointments
   
• Checking the SMS consent box on online or paper forms
   
• Submitting your phone number via a secure online scheduling form
   

4.6 Opt-Out / Unsubscribe
You may opt-out of SMS messages at any time by:

• Replying “STOP” to any text message
   
• Contacting our office directly to request removal
   

4.7 Help & Support
For assistance with SMS services:

• Reply “HELP” to any message
   
• Call: 954-257-7473
   
• Visit: www.psychedsolutions.com
   

4.8 Standard Disclosures

• Message frequency may vary by user
• Message and data rates may apply
   
• Reply “STOP” to unsubscribe
   
• Reply “HELP” for assistance
   
• View our Privacy Policy and Terms of Service for full details.
   

4.9 Required Compliance Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For any questions or concerns regarding these Terms, please contact:

PsychEd Solutions, P.A.
🌐 www.psychedsolutions.com

954-257-7473

infoservices@psychedsolutions.com